Privacy Policy – How Z7 Game Keeps Your Data Safe

1. Overview

Z7 Game ("the Platform", "we", "us") operates the online betting and gaming service available at z7game.vu. As part of running this service, we collect and process certain personal information about registered players. We take that responsibility seriously.

This Privacy Policy describes our data practices in plain, straightforward language. We have written it specifically for players based in Pakistan — people using JazzCash, Easypaisa, Raast and other local payment methods to bet on cricket, PSL, football and enjoy games on our platform. We believe you deserve to know exactly what happens with your information.

This policy applies to all personal information we collect through z7game.vu, the Z7 Game mobile app, live chat support interactions and any other channel through which you interact with us. It does not apply to third-party websites or services that may be linked from within our platform.

2. What We Collect

We collect only the information we genuinely need to operate the platform, process your PKR transactions and comply with our responsibilities. The categories of personal information we collect are as follows:

2.1 Registration Information

• Full name as it appears on your national identity documents.
• Date of birth (used to verify you are 18 or older).
• Email address and mobile number.
• Username and password (passwords are stored in hashed form — we never see your actual password).
• City and province of residence within Pakistan.

2.2 Identity Verification Documents

For account verification purposes, we may request a copy of your CNIC (Computerised National Identity Card) or another accepted identity document. This information is used solely to confirm your identity and age before processing withdrawals or where our verification procedures require it.

2.3 Transaction and Payment Information

• Deposit and withdrawal amounts in PKR.
• Payment method identifiers — for example, the mobile number associated with your JazzCash or Easypaisa wallet, or the last four digits of a bank card.
• Transaction reference numbers and timestamps.

We do not store your full bank card details, JazzCash PIN, Easypaisa PIN or mobile banking passwords. These are never transmitted to or stored on Z7 Game's systems.

2.4 Betting and Gaming Activity

• Bets placed, stakes, odds and outcomes.
• Games played including fish games, bingo and casino titles.
• Bonuses claimed and wagering activity related to promotions.
• Session duration and betting patterns.

2.5 Technical and Device Information

• IP address and approximate location derived from it.
• Device type, operating system and browser version.
• App version if you access the platform through the Z7 Game app.
• Pages visited, time spent on pages and navigation paths within the platform.

2.6 Communications

If you contact our support team via live chat or email, we retain a record of that conversation. This helps us resolve your query, identify if a similar issue arises in future and maintain service quality.

3. How We Use Your Data

We use the personal information we collect for the following purposes:

We do not use your personal information to make fully automated decisions that significantly affect you without any human review. Where automated tools are used to flag suspicious activity, a member of our team reviews the flagged case before any action is taken on your account.

4. Payment Data & PKR Transactions

All financial transactions on Z7 Game are denominated in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, Bank Transfer or a debit/credit card, the payment is processed through the relevant third-party provider's secure infrastructure.

Z7 Game records the following payment-related information for each transaction:

• The payment method type (e.g. JazzCash, Easypaisa, bank transfer).
• A reference identifier linking the transaction to your account and the payment provider's record.
• The PKR amount and direction (deposit or withdrawal).
• The date and time of the transaction.
• The transaction status (completed, pending, failed).

5. Sharing Your Data

Z7 Game does not sell your personal information to third parties. We do not share your data for third-party marketing purposes. Your information is shared only in the following limited circumstances:

5.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary transaction information with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank. This sharing is necessary to complete the transaction and is governed by the respective provider's own privacy policies.

5.2 Identity Verification Services

Where we use a third-party identity verification service to help confirm your CNIC details, we share only the information necessary to complete that check. These providers are contractually required to handle your data securely and cannot use it for any other purpose.

5.3 Fraud Prevention and Security

We may share information with fraud prevention services and security partners where we have a good-faith basis to believe it is necessary to protect the platform, other players or to investigate suspected criminal activity. This is done on a need-to-know basis only.

5.4 Service Providers

We work with a small number of trusted technology and support service providers who help us operate the platform — for example, cloud hosting, analytics and customer support tools. These providers process data on our behalf under strict contractual data processing agreements and are not permitted to use your data for their own purposes.

5.5 Legal Requirements

We may disclose personal information where required to do so by applicable law or in response to a lawful request from a competent authority. We will only disclose the minimum amount of information required to satisfy the legal obligation.

6. Cookies & Tracking Technologies

Z 7 Game uses cookies and similar technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is a straightforward breakdown of what we use:

6.1 Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during your session, maintain your bet slip and ensure the platform loads correctly on your device. You cannot disable essential cookies without affecting how the platform works.

6.2 Performance and Analytics Cookies

We use analytics tools to understand which pages are visited most often, how long players spend on different sections, and where technical errors occur. This data is collected in aggregated, anonymised form and helps us improve the platform experience for all Pakistani players.

6.3 Preference Cookies

These cookies remember your settings — such as your preferred language, odds format or notification preferences — so you do not have to re-enter them every time you visit.

6.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling non-essential cookies will not affect your ability to place bets or access core platform features, but some preference-based functionality may not work as expected.

7. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterwards. The specific retention periods that apply are:

• Account and registration data — retained for the duration of your account and for a period following closure to allow for any outstanding disputes or obligations to be resolved.
• Transaction records — PKR deposit, withdrawal and betting history is retained for an extended period to support financial record-keeping and to allow for dispute resolution.
• Identity verification documents — retained for as long as required to fulfil our verification obligations and resolve any disputes related to your account.
• Support communications — retained for a period sufficient to resolve open queries and for quality assurance purposes.
• Technical and usage data — typically retained in anonymised or aggregated form for platform analytics purposes.

When your data is no longer needed, we delete it securely or anonymise it so it can no longer be linked back to you.

8. Security Measures

Z7 Game takes the security of your personal information seriously. We apply a range of technical and operational safeguards to protect your data, including:

• SSL/TLS encryption on all data transmitted between your device and our servers — the padlock icon in your browser confirms this is active.
• Passwords stored using strong one-way hashing algorithms. We never store or transmit your actual password.
• Access to personal data within our organisation is restricted to staff and systems that need it to perform their specific role.
• Regular security assessments of our platform infrastructure.
• Automated monitoring for unusual account activity that may indicate unauthorised access.

While we do everything reasonably within our control to protect your data, no internet-based service can guarantee absolute security. We encourage you to use a strong, unique password for your Z7 Game account and to keep your login credentials private. If you believe your account has been compromised, contact our support team immediately via the live chat in the app or on the website.

9. Your Rights

As a Z7 Game player, you have certain rights in relation to the personal information we hold about you:

• Access — You can request a copy of the personal information we hold about you at any time by contacting our support team.
• Correction — If any of your personal details are inaccurate or out of date, you can update them through your account settings or by contacting support.
• Deletion — You can request that we delete your personal data. We will do so where we are not required to retain it for legal, financial record-keeping or dispute resolution purposes.
• Restriction — In certain circumstances you can ask us to restrict the processing of your data while a query or complaint is being resolved.
• Portability — You can request a copy of certain data you have provided to us in a structured, commonly used format.
• Objection — You can object to us processing your data for direct marketing purposes. We will stop using your data for that purpose promptly upon receiving your request.

To exercise any of these rights, contact our support team through the platform's live chat or email us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before fulfilling any data request.

10. Minors

Z7 Game is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. Age verification is carried out as part of the registration and account verification process.

If you are a parent or guardian and believe that a minor has registered on Z7 Game using false information, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete all associated personal data without delay.

We also encourage parents and guardians to use parental control software and device-level restrictions to prevent minors from accessing online gaming and betting platforms.

11. Policy Changes

Z7 Game may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or other relevant developments. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we use your personal information, we will make reasonable efforts to notify registered players directly — for example, via an in-platform notification or email to your registered address.

We encourage you to review this page periodically so you are always aware of our current privacy practices. Your continued use of Z7 Game after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information has been handled, our support team is available around the clock.

The fastest way to reach us is through the live chat feature in the Z7 Game app or on the website. For written privacy-related enquiries, you can also reach us at:

[email protected]

Please include your registered username and a clear description of your query so we can assist you as quickly as possible. Privacy and data requests are typically reviewed and responded to within a few business days.